This Website is owned and operated by RT Coopers Solicitors (“RT Coopers”) Frazer House, 38 Leman Street, London E1 8EW. Our VAT number is 802333180. RT Coopers is authorised and regulated by the Solicitors Regulation Authority and as such we are bound by the strict Code of Professional Conduct governing our profession. You may access the Code of Professional Conduct by logging onto The Solicitors Regulation Authority rules at www.sra.org.uk/home.page. Alternatively you may contact us at the following e-mail address firstname.lastname@example.org .
RT Coopers will not be responsible for the content of any off-site pages, any sites with links contained on the Site. If you subsequently link to any off-site page(s) or other sites without our prior written permission, such actions will be at your own risk. RT Coopers will not be responsible for the contents of any website(s) which is electronically linked to the Site and which is not maintained by us.
- Regulatory Notice and Provision of Services Regulations 2009
Details of how and by whom RT Coopers Solicitors is regulated can be found here.
This Regulatory Notice also contains the information required to be disclosed by the Provision of Services Regulations 2009, including details of our insurance policy, the provider and its coverage. It also contains our VAT number.
- Money Laundering
The law now requires solicitors, as well as banks, building societies and others, to obtain satisfactory evidence of identity of their clients. This is due to the fact that in the course of handling money and/or property on behalf of clients, we can be used by criminals wishing to commit money laundering. In order to comply with the Government’s Money Laundering Regulations RT Coopers is required to obtain evidence of your identity. Upon instruction, RT Coopers will request that you provide us with a copy of your passport or driving licence to verify your identity, and a copy of a utility bill to verify your address. The same would apply to directors of companies, if RT Coopers is instructed by such companies. We apologise for the inconvenience this may cause however these obligations are imposed upon us by law.
- Complaints and the Legal Ombudsman
RT Coopers shall do everything to ensure that the services provided will meet or indeed exceed your expectations, but if at any time you are dissatisfied with the service we provide, we would ask you to raise the matter with Rosanna Cooper in the first instance, who is contactable at this office or via email: email@example.com. We would deal with your concerns within eight weeks in accordance with our internal procedure and advise you of the outcome. Please note that a copy of our internal complaints procedure is available on request.
If you are still dissatisfied, you may refer the matter to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ. More details of the services of the Legal Ombudsman are available at www.legalombudsman.org.uk.
- Consumer Protection
If we have been instructed remotely, i.e. we have not met you; the Consumer Protection (Distance Selling) Regulations 2000 may apply. If this is the case, you will have 7 days’ cooling off period from the date of the letter of engagement to cancel the contract formed between you and RT Coopers. You will be entitled to a full refund, provided we have not commenced your work.
- Client funds, payments on account and interest
RT Coopers does not provide banking services and we will accept and hold client funds only to the extent necessary to undertake professional services for you or to hold money on account of anticipated costs and expenses, including our own.
All monies are held and the accounts operated in strict accordance with the Solicitors’ Accounts Rules 2011.
Unless we receive and agree specific instructions to the contrary, all client monies held by us will be deposited in our general client account or in an individual designated client account with HSBC plc in London.
Monies held by us on your behalf, unless earmarked for other purposes, will be applied to pay our bills and disbursements. Such monies, unless otherwise earmarked, will be transferred to the RT Coopers office account in settlement of bills within 14 days of their despatch (Rule 17.3 of the Solicitors’ Accounts Rules 2011).
We will account to you for any interest accrued on money held by us for you in our client account (Rule 21 of the Solicitors’ Accounts Rules 2011). Rule 21 states that interest should be paid to you when fair and reasonable in all the circumstances.
In the event that it is fair and reasonable for interest to be paid to you, it will be calculated and paid to you at the rate set by HSBC plc which is a variable rate subject to change. The period for which interest will be paid normally runs from the date(s) when funds are received by us until the date(s) on the cheque(s) issued to you. Our practices are fair and reasonable in accordance with our regulatory obligations.
Please note that RT Coopers will not make a payment in lieu of interest were that payment is calculated to be less than £20.
- Investment Business
Sometimes company work involves investments. We are not authorised under the Financial Services and Markets Act 2000 nor by the Financial Services Authority and so may refer you to someone who is authorised to provide any necessary advice. However we can provide certain limited services in relation to investments, provided they are closely linked with the legal services we are providing to you, as we are authorised and regulated by the Solicitors Regulation Authority.
We are not liable to repay money lost through a banking failure.
- Equality and Diversity
RT Coopers is committed to equality and diversity. The section pertaining directly to providing services to our clients can be found in our Equality and Diversity policy, here.
The contents of this Site contains information that is no to be regarded as constituting legal advice or any other advice. Nothing in the Site should be regarded as constituting legal or other professional advice. If you need legal advice on a specific matter or information on any aspect contained within the pages of the RT Coopers website the best course of action to take will be to contact us and we will be happy to assist.
RT Coopers has made every effort to ensure the contents of this website are accurate, and up-to-date. We provide no guarantee or warranty as to the completeness, accuracy, and timeliness or of the results obtained from the use of this information. We accept no responsibility for any loss of whatever nature may arise from use of this website or your reliance on any of the information contained in this site.
RT Coopers is not authorised by the Financial Services Authority under the Financial Services and Markets Act 2000. However, by the very nature of our profession we are able to offer some degree of investments services to our clients by virtue of our membership of, and regulation by, with the Solicitors Regulation Authority. The Solicitors Regulation Authority stipulates that we can only provide investment advice if it is incidental to our main professional advice with which our client has instructed us to provide.
RT Coopers will not accept liability to any third party either in contract, tort or otherwise for comments or information that may be posted on to the Site by the Site user.
All other trade marks, brand names, product names and titles and copyrights used in this Website are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by RT Coopers of the use of any of these intellectual property rights and such use may constitute an infringement of the holder’s rights.
RT Coopers is the Data Controller as defined in the Act. RT Coopers is situated at Frazer House, 38 Leman Street, London E1 8EW, England.
Data includes personal data as defined in the Act and in this Website; it covers your first name, last name, email address, your town, post code and telephone number.
Your privacy is important to us. We will only use the Data you provide about yourself and your company when using our Website to answer your enquiry or to help us improve our service to you. We will not share this Data with any third party except to the extent necessary to answer your enquiry if that enquiry requires the involvement of a third party. We have a policy whereby we retain e-mail addresses to answer any e-mail enquiries we receive. Any e-mail addresses that we receive shall not under any circumstances be used for any other purpose than that they were intended for, and are not shared with outside parties, except our Partners.
We may store Data you have provided so that we may contact you with our legal updates, legal alerts and our newsletter and information about our services, which may be of interest to you. If you would like to stop receiving such information from us, please e-mail us at firstname.lastname@example.org with “unsubscribe” in the subject box.
We do not retain details of card payments but retain copies of cheques issued as payment.
A Cookie is a temporary ID that is stored in a file on your computer, to identify your future visits and certain data will be sent to your computer by a web server that will record your actions on a website. When you visit the website again after the cookie is initiated, the website will load certain pages according to the information stored in the cookie.
Every time you start the web browser, a browser session is started. A local session ID is therefore created by the web browser to communicate with web servers. These sessions are temporary, and the web server only remembers sessions for a certain amount of time. In the Global Configuration of a website, it may be configured as “Session Lifetime” variable under “Session Settings”.
Sessions are necessary to identify page requests. Therefore, where the session is stored would depend on the content management system that is employed in the development of a website.
We use a Content Management System (“CMS”) on this Website but no session cookies are created by using this CMS.
COOKIES ARE INITIATED FROM THE POINT YOU BEGIN BROWSING THIS WEBSITE as we have tracking code on certain Webpages of this Website to provide Google Analytics. Cookies relating to Google Analytics and triggered from browsing or accessing this Website will be stored on the User’s computer.
With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser used (for example Internet Explorer 8, Netscape, Firefox, Opera, Chrome). For example, if you click onto Privacy you may select from the following settings:-
- Block All Cookies – this setting blocks all cookies from all websites and you will not be able to read any cookies already on your computer;
For further details on cookies we recommend that you visit http://www.allaboutcookies.org.
The Data Protection Principles
For the avoidance of doubt, RT Coopers will only use the Data in accordance with the Eight Data Protection Principles as listed below:
- Data quality and proportionality: Data will be accurate and, where necessary, kept up to date. The Data will be adequate, relevant and not excessive in relation to the purposes of the Website and for which it is transferred and processed.
- Security and confidentiality: Technical and organisational security measures are taken by RT Coopers to ensure your security and confidentiality, including measures to prevent against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, presented by the processing. Any person acting under the authority of RT Coopers will not process the Data except on instructions from RT Coopers.
- Rights of access, rectification, deletion and objection: You can rectify, amend, or delete the Data where the Data is inaccurate or processed against these Principles.
- Sensitive Data: RT Cooper will not be processing personal sensitive data.
- Data used for marketing purposes: Where Data is processed for the purposes of direct marketing; RT Coopers has in place effective procedures allowing you the right to at any time to “opt out” from having the Data used for such purposes.
Third Party Advertisements and Google Analytics
Sale or Merger of Business
Protecting Your Information
Internet security is not absolute; therefore, security controls are built into this Website to offer you a greater degree of protection. We also keep the Data confidential subject to the purpose for which the details were collected. The internal procedures of the Data Controller cover the storage, access, handling and disclosure of the Data.
Updating your details
If any of the information that you have provided to RT Coopers changes, for example your email address or your address has changed or you wish to be removed from our mailing list, please send an e-mail to email@example.com or send a letter to RT Coopers, Frazer House, 38 Leman Street, London E1 8EW.
Revision to this Policy
Revised December 2012